Few tales are as gripping as that of Rohit Garg, co-founder of Qwaiting, in the fast-paced world of entrepreneurship, where innovation propels advancement. Garg is a tech-savvy businessman from Singapore who has made a name for himself by solving a common problem: the annoyance of standing in line. He has revolutionized how companies manage customer flow with Qwaiting, a cloud-based queue management system that improves experiences and increases productivity globally. This article explores Rohit Garg’s journey, including his background, the origins of Qwaiting, the obstacles he overcame, and the legacy he is leaving in the field of customer service technology.
Early Days: A Technological Basis
Born and raised in India, Rohit Garg showed an early propensity for technology and problem-solving. Garg, who is 34 years old as of 2021, brought a wealth of IT industry experience to his business endeavors. He started his career in software and IT, where he refined his technical abilities and gained a deep comprehension of how technology could optimize workflows. This background served him well when he started his own business with the goal of using technology to create useful, real-world solutions.
Garg’s expertise was further reinforced by his educational background. His career trajectory indicates a strong foundation in IT and business management, despite the lack of extensive documentation regarding specifics of his early education. His experience in the IT sector made him aware of the inefficiencies that companies encountered, especially when it came to handling client relations. Long lines, irate clients, and overworked employees were common problems, particularly for SMEs. The idea for Qwaiting, a solution intended to transform customer wait times and operational efficiency, was sparked by this observation.
Finding the Gap: The Origin of Qwaiting
The simple yet profound realization that people detest standing in line gave rise to the concept of Qwaiting. Excessive wait times annoyed patrons and put a strain on establishments, whether they were in restaurants, retail stores, airports, or medical facilities. Garg realized that manual ticketing, physical lines, and disjointed workflows were all antiquated and ineffective forms of queue management. In particular, SMEs found it difficult to compete with larger companies that could afford to invest in advanced systems. Garg saw a chance to close this gap with a technologically advanced, scalable solution.
In Singapore, a center of innovation and business expansion in the Asia-Pacific area, Rohit Garg co-founded Qwaiting in 2019. Launched under the auspices of Shrivra, a business that has been creating customer-focused solutions since 2014, the startup sought to end customer wait times and enable companies to provide exceptional customer experiences. Originally intended to be a cloud-based queue management system, Qwaiting provides a range of tools to optimize operations, including real-time monitoring, data analytics, and virtual queuing through QR codes. Garg’s objectives were very clear: lessen the load on companies, improve client satisfaction, and assist SMEs in standing out in the cutthroat digital market.
Constructing Qwaiting: Innovation at the Heart
The main product that Qwaiting offers is a flexible queue management system that can be used by companies of any size. In contrast to conventional approaches, Qwaiting allows users to virtually join lines, doing away with the necessity of physically standing in line. One of its flagship features, the QR Queue System, allows customers to use their smartphones to scan a code, join a line, and track their position in real time. This innovation gives customers flexibility, which is important in the fast-paced world of today, in addition to reducing frustration.
In order to facilitate smooth communication, the platform also has an SMS Queue System that notifies users of impending appointments or wait times. Features like appointment scheduling assist businesses in reducing paperwork, decreasing no-shows, and better handling late arrivals. In addition to being convenient, Qwaiting offers businesses actionable insights through Data Analytics Reports that let them track employee performance, pinpoint peak hours, and comprehend customer journeys. While centralized management guarantees uniformity across several locations, real-time monitoring and customer feedback support further enable businesses to make data-driven decisions.
Garg’s vision went beyond practicality. In order to promote adoption, he offered a 14-day free trial with full feature access as part of his goal to make Qwaiting accessible. Because the software was cloud-based, it could be swiftly implemented and scaled to accommodate a variety of industries, including restaurants, hawker centers, beauty brands like L’Oréal, high-traffic hubs like Changi Airport Group, and retail behemoths like Skechers. Reflecting Garg’s desire to have an impact on businesses worldwide, Qwaiting, which has its headquarters in Singapore, has branches in the USA, Australia, and India.
Overcoming Obstacles: The Entrepreneurial Struggle
Qwaiting’s 2019 launch was no easy task. Garg had to overcome many obstacles in the beginning, just like any other entrepreneur. It takes ingenuity and perseverance to draw clients to a novel solution in a crowded market. Because companies were reluctant to implement a new system, Qwaiting initially had trouble gaining traction. In order to address this, Garg and his team targeted nearby companies that were having trouble with high customer traffic and offered free trials on their website. Positive feedback was received right away, as customers confirmed Qwaiting’s value proposition by reporting shorter wait times, more productivity, and higher conversion rates.
Meeting the various needs of SMEs and larger businesses presented another difficulty. Garg’s team put in a lot of effort to tailor solutions, making sure the platform could accommodate industries with different needs. Qwaiting’s design addressed common pain points, including ineffective customer relationships, staff workloads, and manual queuing issues. Garg gained the trust of his clients by emphasizing user experience and ongoing development; the fact that many of these clients came through recommendations is evidence of the software’s efficacy.
Social media and digital marketing were essential to Qwaiting’s expansion. In order to increase visibility and help the software rank highly on search engine results pages (SERPs), Garg’s team used targeted campaigns and organic traffic. This tactic attracted entrepreneurs looking to optimize operations and produced leads. More than 500 companies had adopted Qwaiting by 2021, a significant accomplishment that demonstrated Garg’s capacity to realize an idea. In a Starter Story interview, he stated that although his dream of success had materialized, the path ahead was far from finished.
Impact and Leadership: A Collective Attempt
Rohit Garg‘s leadership is the key to Qwaiting’s success. By 2021, Garg, who was described as a hands-on entrepreneur, had developed a team of more than 50 devoted professionals who were all dedicated to the goal of revolutionizing customer experiences. His capacity to motivate and lead his staff was essential in transforming Qwaiting from a startup with a daring concept into a major force in the queue management industry. By combining technical know-how with a customer-focused approach, Garg made sure the platform changed to meet user demands.
Qwaiting has a noticeable effect. Companies reported shorter wait times for customers, which is a key component of increasing client loyalty and satisfaction. Because employees could concentrate on providing customer service instead of manning tumultuous lines, productivity levels increased. As streamlined procedures made it simpler for clients to finish transactions, conversion rates also increased. Qwaiting leveled the playing field for SMEs by providing high-quality, reasonably priced tools to rival more established brands. Garg’s vision also encompassed the visitor experience, making sure that every encounter was smooth and pleasant, whether at a clinic, store, or airport.
With customers like Changi Airport Group and Skechers, Qwaiting’s global reach demonstrates its adaptability. The platform’s versatility has made it a preferred option in a variety of industries, including retail, aviation, healthcare, and hospitality. The constant updates and features added to Qwaiting demonstrate Garg’s dedication to innovation and guarantee its relevance in a rapidly evolving digital world.
The Wider View: An Innovative Legacy
More than just a business success story, Rohit Garg‘s entrepreneurial journey with Qwaiting serves as a lesson in problem-solving and creating meaningful solutions. His attention to customer pain points—prolonged wait times, ineffective procedures, and unsatisfactory experiences—led to the development of a tool that empowers companies and pleases consumers. For a startup that had only been established two years earlier, Qwaiting’s yearly revenue of $790,000 by 2021 was an impressive accomplishment. But this financial achievement is just one aspect of the situation.
Garg’s idea is in line with more general developments in customer service and technology. Tools like Qwaiting are becoming more and more necessary for businesses to remain competitive as they digitize. The platform is at the forefront of the queue management sector thanks to its cloud-based methodology and features like virtual queuing and real-time analytics. Garg’s focus on accessibility guarantees that companies of all sizes can profit from its free trials and scalable solutions, democratizing access to state-of-the-art technology.
Looking Ahead: Qwaiting’s Future
With an eye toward the future, Rohit Garg remains the leader of Qwaiting as of June 3, 2025. With plans to enter new markets and improve its products, the company’s growth trajectory points to even more potential. In order to foresee client needs, Garg’s entrepreneurial spirit pushes him to investigate novel features like improved AI integration or predictive analytics. His dedication to round-the-clock customer service guarantees that customers are happy, resolving problems quickly and fostering enduring bonds.
Garg’s story serves as a model for prospective business owners. It emphasizes how crucial it is to recognize a genuine issue, use technology to address it, and persevere in the face of difficulties. His transformation from an IT specialist to a co-founder of a well-known startup around the world is a testament to the strength of foresight, diligence, and flexibility. Under Garg’s direction, Qwaiting is more than just a system for managing lines; it’s a force for transformation that is changing the way that companies and consumers communicate.
In conclusion
The impact of creativity and leadership is demonstrated by Rohit Garg’s entrepreneurial journey with Qwaiting. From his early IT days to starting a revolutionary startup in Singapore, Garg has transformed a straightforward realization—that people detest waiting—into a successful company. Serving more than 500 business owners and leading corporations globally, Qwaiting’s success is a testament to his commitment to finding practical solutions. Rohit Garg’s reputation as a visionary businessman is growing as he expands Qwaiting, encouraging others to use technology to create a better, more productive future.
